Terms & Conditions

Last updated: 10 November 2026

1. Introduction

These Terms & Conditions ("Terms") govern all bookings, appointments and enquiries made with ByHadis, the professional makeup, hair and beauty artistry business operated by Hadis Mofidi ("ByHadis", "we", "us", "our"), based in Dubai, United Arab Emirates. By booking a service, paying a deposit, or otherwise engaging ByHadis, you ("client", "you") agree to be bound by these Terms. Please also refer to our Privacy Policy.

2. Our Services

ByHadis provides professional makeup, hair styling, lash extension and makeup education services, including but not limited to bridal makeup, soft glam, full glam, Arabic glam, celebrity makeup, hair styling and self makeup or masterclass training, delivered at our Downtown Dubai studio or at a client's chosen location ("mobile service").

3. Bookings, Deposits & Confirmation

• Bookings are requested via WhatsApp, our contact form, or another channel accepted by ByHadis. Pricing is confirmed with the client before the appointment.
• A booking is confirmed only when a deposit has been paid and has cleared in ByHadis's account. Until the deposit has cleared, no date or time is held, and ByHadis may offer the slot to another client. This applies to every service, including makeup, makeup classes, hair styling, lash extensions, bridal, engagement, masterclass and all other services.
• Prices listed on the Site are indicative starting prices and may vary depending on the specific look, number of people, location and any additional requirements. The price confirmed to you when you book is the price that applies to that booking.
• Prices on the Site are subject to change at any time without prior notice.
• By paying a deposit, you confirm that you have read and agree to these Terms.
• To confirm a booking, we ask clients to provide their full name, contact number and address, and invite them to provide an identity document number (Emirates ID or passport), which is optional. You confirm that the details you give are accurate. ByHadis may decline or cancel a booking where the required details are not provided or are found to be inaccurate.

4. Deposits Are Non-Refundable

When a deposit is paid, the ByHadis team blocks that session exclusively for you and turns away other bookings for that time. A cancelled appointment is therefore a lost working day that cannot be recovered. For this reason:

• Any deposit paid is non-refundable for any reason, including cancellation, change of mind, illness, travel, a change of date, or a change of venue, except where ByHadis itself is unable to fulfil the booking (see below).
• Rescheduling is at ByHadis's discretion and subject to availability. Requests made with less than 48 hours' notice may result in the loss of the deposit and, at ByHadis's discretion, may require full payment of the originally agreed price.
• No-shows (failure to attend without prior notice) will not be refunded and may be declined for future bookings.
• If ByHadis is unable to fulfil a booking or must reschedule it, any deposit paid will be refunded or applied to a new date, at the client's choice.

5. Payment of the Balance & Unpaid Amounts

• Bridal, engagement, masterclass and all other services will not go ahead unless the full balance has been paid and has cleared in ByHadis's account by the day before the appointment. A deposit alone does not guarantee that the appointment will take place.
• If the full balance has not cleared by that time, ByHadis may cancel the appointment. In that case the deposit is forfeited and no refund is due.
• ByHadis may require payment in full before any service begins. Any arrangement to pay after the service must be agreed in writing by ByHadis in advance.
• Payments are treated as received only once the funds have cleared.
• Any amount left unpaid after a service has been provided is a debt owed to ByHadis and is payable immediately. To the fullest extent permitted by law, ByHadis may pursue recovery of the unpaid amount, including by formal demand, debt recovery and legal proceedings in the courts of Dubai, and may recover reasonable costs of doing so. ByHadis may also decline all future bookings from the client.

6. Transport & Location of Service

• Transport is not included in the price of any service, including makeup classes, unless expressly confirmed in writing by ByHadis.
• Appointments held at the ByHadis studio in Downtown Dubai do not incur a transport charge.
• If you would like a service, including a makeup class, to take place at your own venue, you must tell the ByHadis team clearly and in good time. A venue appointment is only confirmed once approved by the ByHadis team, and the transport cost, which is confirmed during booking, is payable by the client.
• If you pay a deposit for a studio appointment and later ask for the appointment to take place at your venue, the transport cost is still payable by you, and the change does not entitle you to a refund of your deposit.
• Transport charges apply to appointments at any location, including within Dubai, and will be higher for locations outside Dubai. The amount is confirmed during the booking process, unless the client arranges and pays for transport themselves as agreed in writing.

7. Client Responsibilities

To help us deliver the best possible result, clients agree to:

• arrive on time and with clean, prepared skin unless otherwise instructed;
• disclose in advance any known allergies, skin conditions, sensitivities or recent treatments (such as facials, chemical peels or lash treatments) that may affect the service;
• provide accurate contact and location information for mobile appointments; and
• ensure a suitable, well-lit space is available for mobile appointments.

ByHadis is not responsible for any adverse reaction arising from an allergy, sensitivity or condition that was not disclosed in advance. A patch test is recommended for clients with known sensitivities and can be arranged on request.

8. Results & Liability

Hadis Mofidi and ByHadis take great care to deliver a high standard of artistry tailored to each client. However, makeup and hair styling are creative, subjective services, and we cannot guarantee that any particular result will exactly match a reference image or personal expectation. To the fullest extent permitted by law, ByHadis's liability in connection with any service is limited to the amount paid by the client for that service, and ByHadis shall not be liable for any indirect, incidental or consequential loss.

9. Photography, Portfolio & Marketing Use

Unless a client objects in writing prior to their appointment, ByHadis may photograph or film appointments and use the resulting images or video for portfolio, marketing, advertising and promotional purposes, including on our website, Instagram, Google Ads creative and other social or print media, in line with our Privacy Policy.

10. Intellectual Property

All content on this Site, including text, images, logos and design, is the property of ByHadis or its licensors and may not be copied, reproduced or used without prior written permission.

11. Third-Party Platforms

Bookings and communications may take place via third-party platforms such as WhatsApp and Instagram. ByHadis is not responsible for the availability, security or policies of these third-party platforms, which are governed by their own terms and privacy policies.

12. Governing Law

These Terms are governed by, and construed in accordance with, the laws of the Emirate of Dubai and the United Arab Emirates. Any disputes arising from these Terms or your engagement with ByHadis shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Changes to These Terms

ByHadis may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, and continued use of our services after any update constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms can be directed to Hadis Mofidi via WhatsApp or through our Contact page.